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The Charm Of Voice On The Phone

2008/11/19 13:56:00 41946

Your relationship with users starts at the very moment you answered the phone.

The degree of communication you need to adopt and the degree of user satisfaction and desires determine whether the user will accept and identify the company's products / services, decide whether he will cooperate with you again, and most importantly, his satisfaction and loyalty to the company.

Voice quality includes high bass, rhythm, volume, intonation and cadence.

Intonation is like drawing, which directly affects the reaction of customers.

In a sense, voice is the second appearance of human beings.

The subtle difference between the pronunciation and pitch of a word is far beyond our imagination. It can read many contents in the user's voice in the first few notes of the telephone number.

Your pronunciation, intonation and tone change account for 84% of your credibility.

So please add color to your voice.

A person has to call 110 thousand or 550 thousand times in his life. How can you tolerate any flaws or disappointments in your voice?

How to improve your voice?

Prescription (1):

Take a sip of water before taking a job, take a deep breath, then relax and smile.

Articulation is like a string of pearls coming out of the mouth.

It can be summed up as follows: breath sinking, larynx relaxation, not stiff, not crowded, and sound through; (pronunciation)

The pronunciation is light, and the Pearl flows like a stream.

(enunciation)

Prescription (two):

Often do intonation exercises. The following sentence is highlighted by the bold part. Please feel the difference in what it means.